Price Increases from 1st November 2017

November 2, 2017 2:32 pm

Dear Highball Family,

The time has come for a complete revamp of our entry prices and packages. Over the last five years we have absorbed what we can, and despite a small tweak to Day Passes last year, operating costs have continued to increase – some of which you can thank Brexit for!

The changes mean we can maintain our ‘Never Stand Still’ approach and continue to provide what you tell us is, one of the best indoor climbing centres in the UK!


THE HIGHBALL CREW

Over the last 5 years the Highball Crew have consistently received amazing feedback; they have made Highball the place it is. I have been frustrated and embarrassed not to be able to pay the wages I think they deserve, or feel able to advertise our pay when recruiting…

This has now changed!

On 1 September we launched a new wage structure based on The Living Wage Foundation’s benchmark minimum of £8.45 p/hr. Only a handful of climbing centres have adopted this model to date and we are proud to be leading from the front. I hope it will help drive positive change across the industry.

NEVERSTANDSTILL

In addition to improving the lives of our amazing staff, we want to continue to develop Highball’s facilities at the pace we have in the last 5 years. We have consistently reinvested in the centre, building new climbing walls and equipment. In the coming months, we will add to this list of developments, but we also have exciting new ideas and projects which we would like to explore. These developments will not be feasible if we ‘stand still’ with the pricing. ‘Never Stand Still’ would become ‘Never Change Anything’… and nobody wants that!

An adult can still climb whenever they want – for as long as they want, from just £10 per week. If you don’t want to commit to a membership, Adults can bulk buy climbs for as little as £8 per climb. We still feel our prices offer more value than most sporting activities when compared with ‘time on the court’ i.e. most sports bookings are time limited (e.g. squash court 45 mins, football pitch 50mins, Yoga class 60 mins etc.) and it’s also hard to think of another activity which gives you unlimited playing time alongside regular changes like ‘route setting’…

TRUST US

Increasing prices is never nice to do, but it is necessary from time to time. Yes, some of the memberships/packages are a bit of a jump, but please bear in mind they haven’t increased since we opened in 2012. Since then we have at least doubled what we offer in terms of climbing space and have added much more too, so please trust us and be excited at what the future holds.

The indoor climbing Industry has changed so much in the last 5 years and The Crew and I are excited to see what we can achieve in the future. Thank you for your ongoing support, many kind words, and being part of something special.

NEVERSTANDSTILL

Mike

1 NOVEMBER 2017 PRICE CHANGES

TL;DR:

£10 ANNUAL MEMBERSHIP IS ABOLISHED

Click here for a PDF of the new prices

From 1 November 2017 we will no longer charge a £10 Annual Membership fee.

Anyone with an active Annual Membership will receive the following discount until it expires:

  • £1 off our new standard day pass price
  • 10% off any Bulk Buy Package e.g 10 Climb Pass
  • £10 off V12 Annual Pass
  • £10 off V12 Monthly Set Up Fee

SIMPLIFIED DAY PASS CATEGORIES

We have simplified our day pass categories to:

  • Adult 18+
  • Concession (U18, Student, 60+/Retired, Unemployed)

Discounted daytime climbing offers e.g. Silver Backs and Student Wednesdays will continue, and we will soon add further discount daytime sessions for other user groups.

PRE PAID / BULK BUY PACKAGES AND V12 MEMBERSHIPS

Our bulk buy packages and memberships will increase in price for the first time since we opened in 2012.


Existing V12 Members

If you are an existing V12 (Pay Monthly) Member, your monthly subscription will not increase until 1 February 2018.


New V12 Members

Any new V12 Members will pay the new rates from 1 November 2017.


Updated Benefits for V12 Members

  • All V12 members will now be able to bring 1 new guest each month for FREE – Worth up to £13!
  • Additional V12 Members will receive a 20% discount e.g. Spouse, Partner, Children
  • 20% Off Courses and Private Coaching


5 and 10 Climb Passes


Bulk buy packages continue to offer great value for people who don’t want to commit to a membership. You will no longer need to buy an ‘Annual Membership’ to gain access to these packages and you will also be able to buy these online!

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