YOUR FIRST VISIT


Anyone can climb at Highball, but only climbers of suitable experience and age can climb without supervision.
The sections below hopefully cover all scenarios, but if you are still unsure, give us a call or contact us via email or Facebook.

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I AM AN ADULT WITH LITTLE OR NO CLIMBING EXPERIENCE / BEGINNER
If you’re aged 18 or over and want to give climbing a try, your two main options are:
  • Book a supervised climbing session (View Sessions) with a member of the Highball Crew, or
  • Be supervised by a suitably experienced (competent) adult who will be responsible for your safety.
I AM U18 / MY CHILD WANTS TO CLIMB
All children U18 must be supervised when climbing. The two main options are:
  • Book a supervised climbing session (View Sessions) with a member of the Highball Crew, or
  • Be supervised by a suitably experienced (competent) adult who will be responsible for your safety. This could be a parent or family friend etc.

Go here to read through our expectations for Supervising Guests
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I AM AN EXPERIENCED ADULT CLIMBER / BOULDERER
At Highball we assess all new customers before allowing them to climb without supervision. We carry out this assessment at reception on your first visit, during busy periods we may ask you to wait – so please be patient. The process in brief is:
  1. Complete the first part of your registration online – Your Profile – before you visit
  2. Come to reception and let us know you want to climb unsupervised. We’ll talk to you about your climbing and/or bouldering experience and safety knowledge, and we may ask you specific questions. If you wish to use our roped climbing walls, we may also ask for a practical demonstration of your technical skills e.g. use of harness, knots, and belaying.
  3. If we believe you know what you’re doing and you’re not a danger to yourself, or our beautiful customers, we’ll invite you to complete your registration via our iPad station.

On occasion, we do decline requests for unsupervised climbing or bouldering due to a lack of experience and/or required knowledge.

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PRE-REGISTRATION

  • If you have booked a supervised climbing session with Highball for yourself or a child, you need to complete an Activity Registration.
  • If you are an independent climber or being supervised by an independent climber, you can complete the first part of your registration online: My Profile
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FAQ’s

Can I just turn up and climb?
If you are a suitably experienced (competent) climber or boulderer age 18+, probably yes – as long as you can meet our requirements in terms of experience and knowledge.
How do I know If I’m an experienced climber?
If you’re asking this question, you’re probably not, however here are some pointers:
  • You refer to yourself as a climber; climbing is all you think about
  • You are registered to climb or boulder unsupervised at least one other climbing centre
  • You climb there regularly e.g. at least once or twice a month
  • You have your own equipment
I know how to climb safely, but I don’t think I’m ‘competent’ as I’m not very good at it…
Competence isn’t about how hard you can climb, it’s about whether you know how to enjoy the activities safely. Competence can be gained through having attended a course or personal development.
I’ve only climbed using a rope and harness before, I’ve never been bouldering. Can I just turn up and climb?
Believe it or not, you are not alone! We regularly have ‘traditional climbers’ turn up who want to boulder, with no bouldering experience. We tend to take a pragmatic approach when this happens and would assess your climbing experience before advising you further. Some people opt for a bouldering induction, but we may also deliver a briefing on indoor bouldering, if we are not too busy.
Me and my family are visiting Norfolk and have heard good things about Highball at our local wall, can we just turn up and climb?
Assuming you are over 18 and have suitable climbing experience (competent), you can turn up, register and climb without supervision. A ‘competent’ climber at Highball can supervise up to 2 novice climbers if aged 8+, or just 1 if aged under 8 years old. Here’s some helpful pointers:
  • You can pre-register all family members online by completing Your Profile online for each person.
  • When you come to reception you will complete the process as stated above.
  • If you want to supervise guests/children, you will have a few extra forms to complete, so please be patient and don’t rush it – we hate having to ask people to fill in a new form due to incorrect answers.
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1 Twickenham Road, Norwich, NR6 6NG, UK. 01603513513