Please follow the links for relevant terms and condition pages:

Supervising Children & Adults

Rules & Conditions of using the Centre

Booking Terms and Conditions

Discount codes: Discount codes may apply only to applicable courses / products. Standard terms and conditions apply.

Gift Cards:

  • Gift Cards can be purchased and redeemed at reception only
  • The card is neither a credit nor charge card
  • Purchase amount will be deducted accordingly from the card balance
  • If purchase amount exceeds the card balance, the extra can be paid in cash or by card
  • The Gift Card can be used for climbing sessions, courses, memberships and climbing shop purchases only. Clinic and Cafe products and services are excluded
  • Balance enquiries can be made at reception or over the phone
    unused/remaining balances cannot be exchanged for cash
  • Any cards deemed faulty will be replaced for free. Damaged cards will be replaced for £2
    Highball ltd is not obliged to replace any lost or stolen cards or cards with barcodes which can not be read or scanned anymore
  • All exchanges and refunds for services and merchandise will be in accordance with Highball’s Refund Policy
  • No refunds for the purchase of the Gift Card will be given
  • The Gift Card will expire 12 months from purchase date
  • Highball reserves the right to amend these Terms and Conditions without prior notice



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© 2017 Highball Ltd. All Rights Reserved. Highball Norwich Bouldering & Climbing Centre.
1 Twickenham Road, Norwich, NR6 6NG, UK. 01603513513